Food supplement. Not a medicine. Sold by Refreshboost, London, United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Refreshboost Ltd ("we", "us", or "our") operates the SolvaGrove website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and place orders with us.

2. Information we collect

We collect information you provide directly to us, such as when you place an order or contact us. This includes:

  • Name and contact details (phone number, email address)
  • Delivery address
  • Payment information (processed by the courier at delivery)
  • Messages or enquiries you send us

We also collect information automatically through cookies and similar technologies, such as your IP address, browser type, pages visited, and referring URL.

3. How we use your information

We use the information we collect to:

  • Process and fulfil your orders
  • Confirm your delivery details by phone
  • Arrange delivery and track shipments
  • Respond to your enquiries and provide customer support
  • Send you service updates and information about your order
  • Improve our website and services
  • Comply with legal obligations

4. Legal basis for processing (GDPR)

Under the UK General Data Protection Regulation (GDPR), our legal bases for processing your personal data are:

  • Contract: Processing is necessary to perform a contract with you (order fulfilment)
  • Legal obligation: Processing is necessary to comply with law (tax, anti-fraud)
  • Legitimate interest: Processing is necessary for legitimate purposes (customer service, security, marketing with your consent)
  • Consent: You have given explicit consent (newsletter, cookies)

5. Sharing your information

We do not sell your personal data. We only share information with:

  • Delivery couriers: We provide your name, phone, and address to the courier service to arrange and deliver your order
  • Service providers: We may share information with payment processors and IT service providers who assist us in running our business
  • Legal authorities: We may disclose information if required by law or to protect our rights

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:

  • Order and delivery information: 7 years (for accounting and tax purposes)
  • Contact enquiries: 1 year
  • Marketing communications: Until you unsubscribe

7. Your rights

Under GDPR, you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can request correction of inaccurate data
  • Right to erasure: You can request deletion of your data in certain circumstances
  • Right to restrict processing: You can request that we limit how we use your data
  • Right to data portability: You can request your data in a portable format
  • Right to object: You can object to processing, including for marketing
  • Right to lodge a complaint: You can file a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us at info@refreshboost.world.

8. Cookies and tracking technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device. We use:

  • Essential cookies: Required for the website to function (security, form data)
  • Analytics cookies: Help us understand how you use the site (Google Analytics)
  • Marketing cookies: Track your activity for advertising purposes (Google Ads conversion tracking)

You can manage cookie preferences through our cookie banner. See our Cookie Policy for details.

9. Third-party services

Our website uses the following third-party services:

  • Google Analytics: Tracks website usage. Google processes your IP address and cookie data.
  • Google Ads: Tracks conversions from advertising. Data is processed according to Google's privacy policy.
  • Google Maps: Embedded on our contact page. Google processes location data.

These services may transfer data outside the UK/EU. We ensure appropriate safeguards are in place (Standard Contractual Clauses).

10. Children's privacy

Our website and products are not intended for children under 18. We do not knowingly collect data from children. If we become aware of data collection from a minor, we will delete it promptly.

11. Security

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, and disclosure. However, no method of transmission over the internet is 100% secure.

12. International transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure such transfers comply with GDPR through Standard Contractual Clauses and adequacy decisions.

13. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the last update. Your continued use of the website constitutes acceptance of the revised policy.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@refreshboost.world
Phone: +44 20 3936 2738
Address: Unit 12, 45 Clerkenwell Road, London EC1M 5RS, United Kingdom
Support hours: Mon-Fri 09:00-17:00 GMT

15. Data Protection Officer

If you have concerns about our data processing, you can lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk